ion_avenger
01-13-2009, 11:40 PM
Do you know these guys ?
Get Gephardt (http://www.kutv.com/content/gephardt/story/Get-Gephardt-The-Promise-of-a-Salesperson/oXpi_2mF2U210afE4mLp-w.cspx)
An Orem woman believed the promise of a door to door salesman: buy our water softener and move; we'll move it to your new location.
But when moving day came, she had to pay the bill for moving the water softener. So she decided to Get Gephardt.
Bill Gephardt reports:
Watch out, salespeople.
If you make a promise to your customer, your company will have to stand behind it.
Fiona Judd says she was hesitant before buying a water softener from a door to door salesman representing Water Quest.
That's because, she says, she planned to move within six months.
“They said, ‘oh, it's no problem, we'll move it for you for free...let's get it installed now,’” Fiona recalls her conversation with the sales person.
So, Fiona agreed and Water Quest installed the softener.
“I really like the unit, it works really well,” Fiona says.
And six months later, as planned, Fiona moved to her new home.
She called Water Quest to move her water softener.
They sent a plumber; but then came the surprise.
“When all was said and done he said, ‘that'll be $300,’” Fiona says.
Fiona wound up paying the plumber.
And then she called Water Quest for a reimbursement.
She says Water Quest told her it was *not* their policy to move their equipment for free...but in this case they agreed.
But now, two months later, still no reimbursement.
“A couple of weeks passed and then a couple of more passed and I felt like I was being deliberately ignored,” says Fiona.
We took Fiona’s complaint to Rob Lewis who owns Water Quest.
He says that his company eventually planned to pay Fiona.
“You know what, Bill, sometimes there's an unfortunate communication and I'm glad you guys called. We were able to dive into the matter and make sure she got her money,” Lewis says.
And indeed, the day we called Water Quest, they wrote her a check for $300.
Water Quest says it is not their policy to move their products for free, but because that is what was promised by a salesman, that is what they agreed to do.
If you have something you think I need to investigate, the number is 973-3122 or my email address, gephardt@kutv2.com.
Get Gephardt (http://www.kutv.com/content/gephardt/story/Get-Gephardt-The-Promise-of-a-Salesperson/oXpi_2mF2U210afE4mLp-w.cspx)
An Orem woman believed the promise of a door to door salesman: buy our water softener and move; we'll move it to your new location.
But when moving day came, she had to pay the bill for moving the water softener. So she decided to Get Gephardt.
Bill Gephardt reports:
Watch out, salespeople.
If you make a promise to your customer, your company will have to stand behind it.
Fiona Judd says she was hesitant before buying a water softener from a door to door salesman representing Water Quest.
That's because, she says, she planned to move within six months.
“They said, ‘oh, it's no problem, we'll move it for you for free...let's get it installed now,’” Fiona recalls her conversation with the sales person.
So, Fiona agreed and Water Quest installed the softener.
“I really like the unit, it works really well,” Fiona says.
And six months later, as planned, Fiona moved to her new home.
She called Water Quest to move her water softener.
They sent a plumber; but then came the surprise.
“When all was said and done he said, ‘that'll be $300,’” Fiona says.
Fiona wound up paying the plumber.
And then she called Water Quest for a reimbursement.
She says Water Quest told her it was *not* their policy to move their equipment for free...but in this case they agreed.
But now, two months later, still no reimbursement.
“A couple of weeks passed and then a couple of more passed and I felt like I was being deliberately ignored,” says Fiona.
We took Fiona’s complaint to Rob Lewis who owns Water Quest.
He says that his company eventually planned to pay Fiona.
“You know what, Bill, sometimes there's an unfortunate communication and I'm glad you guys called. We were able to dive into the matter and make sure she got her money,” Lewis says.
And indeed, the day we called Water Quest, they wrote her a check for $300.
Water Quest says it is not their policy to move their products for free, but because that is what was promised by a salesman, that is what they agreed to do.
If you have something you think I need to investigate, the number is 973-3122 or my email address, gephardt@kutv2.com.